Software development services and digital products are custom work, so refund requests are reviewed case by case. You must send a request within 14 days of scope agreement or delivery, as described below. We aim to be fair and clear before you pay.
To request a refund or cancel, email support@rdxhive.com with your name, invoice or order number, and the reason. We reply within 1 business day.
1. Custom services (websites, automation, development)
- Cancellation before work starts: full refund of any deposit.
- Cancellation within 14 days of scope agreement (proposal signed or deposit paid): refund of the deposit, minus work already completed and any third-party costs bought for your project.
- After delivery: you may request a refund within 14 days of delivery if a deliverable does not match the agreed scope. First, we will try to fix the issue at no extra cost. If we cannot, we will refund the affected part of the fee.
- No refunds for work that has been delivered and accepted, or for changes in requirements after scope agreement.
2. Care plans and retainers
- Care plans are billed monthly in advance. You can cancel at any time; cancellation takes effect at the end of the current billing month.
- Partial months are not refunded. Hours or tasks that have not been used do not carry over after cancellation.
3. Digital products and software subscriptions
- One-time digital purchases: you may request a refund within 14 days of purchase if the product does not work as described and we cannot fix it.
- Subscriptions: you can cancel at any time and keep access until the end of the paid period. Renewal charges are not refunded, except when you ask within 14 days of a renewal you did not use.
- Refunds may be refused if the product was heavily used, downloaded in full, or bought with abuse or fraud.
4. How refunds are paid
- Approved refunds go back to the original payment method within 5–10 business days. Your bank or card issuer may take longer to show the credit.
- We do not refund payment-processor or bank transfer fees charged by third parties, unless the law requires it.
5. Disputes and chargebacks
Please contact us before opening a chargeback. Most issues can be solved directly and faster. If a chargeback is opened, we will share the project or order records with the payment processor.
6. Your legal rights
Nothing in this policy limits the consumer rights you have under the law where you live.
Contact
- Business
- Rajon Dey, trading as RDXHIVE
- Address
- Sylhet, Bangladesh
- Support
- support@rdxhive.com
- General
- hello@rdxhive.com
- Contact form
- rdxhive.com/start
RDXHIVE operates with a global remote product team.